Welcome to OPA PLATES LLC. By accessing, browsing, or purchasing products from our website or physical locations, including our smashable plates, you agree to comply with the following terms and conditions. Please read these terms carefully, as they affect your legal rights and obligations.

•  Acceptance of Terms: By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
•  Use of Site and Products: You agree to use our website and products in accordance with all applicable laws, regulations, and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment.
•  Intellectual Property: All content, designs, logos, and other intellectual property on our website are the property of OPA PLATES LLC. Unauthorized use of this material is prohibited.
•  Pricing and Payment: You agree to comply with our Payment Policy, including all applicable pricing, billing, and payment terms.
•  Shipping and Returns: Our shipping, return, and cancellation policies are outlined in detail on our website, and by purchasing our products, you agree to comply with these policies.
•  Health and Safety Compliance: By purchasing our products, you agree to comply with the Health and Safety Compliance guidelines provided with our products and available on our website.
•  Privacy Policy: Our collection and use of personal information are governed by our Privacy Policy, which you acknowledge and agree to by using our website or purchasing our products.
•  Limitation of Liability: To the fullest extent permitted by law, OPA PLATES LLC shall not be liable for any direct, indirect, consequential, or incidental damages arising out of or related to your use of our website or products.
•  Changes to Terms: We reserve the right to change or update these Terms and Conditions at any time. Continued use of our website or purchase of our products after changes signifies your acceptance of the new terms.
•  Governing Law: These Terms and Conditions are governed by the laws of New York state without regard to its conflict of laws principles.
•  Dispute Resolution: Any dispute relating to these Terms and Conditions shall be resolved through binding arbitration in [Your Jurisdiction], in accordance with the rules of [Applicable Arbitration Body].
•  Contact Information: For questions or concerns related to these Terms and Conditions, please contact us at plates@opa-nyc.com.

By using our website or purchasing our products, you signify your agreement to these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

 Your privacy is of paramount importance to us at OPA PLATES LLC. This Privacy Policy sets forth the manner in which we collect, use, maintain, and disclose information collected from customers and users of our services.

•  Information We Collect: We may collect personal identification information such as names, email addresses, mailing addresses, phone numbers, etc., when you place an order, fill out a form, or engage in other activities on our website.
•  How We Use Information: The information collected may be used to process orders, respond to inquiries, improve our website, or send periodic emails related to products and services. We will only use your information for the purposes for which it was collected.
•  Protection of Information: We implement a variety of security measures to maintain the safety of your personal information. Access to personal information is restricted to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. They are bound by confidentiality obligations.
•  Sharing of Information: We do not sell, trade, or rent personal identification information to others. We may share aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.
•  Cookies and Tracking: Our website may use "cookies" to enhance user experience. You may choose to set your web browser to refuse cookies or alert you when cookies are being sent.
•  Third-Party Websites: You may find links to third-party websites on our site. These sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
•  Your Choices and Rights: You may choose to restrict our collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
•  Changes to this Policy: We reserve the right to update this Privacy Policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
•  Contacting Us: If you have any questions about this Privacy Policy, please contact us at plates@opa-nyc.com.

Your acceptance of these terms by using our services constitutes your agreement to this Privacy Policy

Customers are advised to break the plates in an area specifically designated for that purpose. The Company explicitly warns against breaking the plates on or near the head, body, hands or while barefoot. Handling broken parts is akin to handling sharp rocks and is therefore not recommended. The plates must be handled with care during cleaning, utilizing a groom for debris removal, and should subsequently be placed in a plastic bag for proper storage or disposal. The plates are engineered not to cut or injure if used in accordance with recommended guidelines and they are produced in accordance with applicable safety standards and regulations. They are thoroughly tested to ensure durability, safety, and performance. The Company is not liable for injuries resulting from inappropriate or hazardous use of the product.

At OPA PLATES LLC, we strive to offer our customers a smooth and secure purchasing experience. Our Payment Policy outlines the various options, terms, and conditions associated with purchasing our products, including our smashable plates. Please read the following policy carefully to understand our practices:

•  Payment Methods: We accept a variety of payment methods for your convenience, including credit and debit cards (Visa, MasterCard, American Express), bank transfers, and other accepted online payment platforms.
•  Payment Security: Protecting your personal and financial information is our top priority. All transactions are processed through secure payment gateways that comply with industry standards for encryption and security.
•  Pricing and Currency: All prices are listed in USD. Pricing details for each product, including any applicable taxes and fees, are clearly stated at the time of purchase. We reserve the right to change prices without notice, but such changes will not affect orders already placed and confirmed.
•  Advance Payment: As outlined in our Order Policy, we may request advance payment for certain orders. Specific terms and conditions related to advance payments will be communicated at the time of purchase.
•  Invoicing: Invoices will be provided electronically upon completion of the purchase. Please ensure that your contact information is accurate to receive timely invoicing and order confirmation.
•  Refund and Cancellation: Orders may not be canceled within 48 hours preceding the scheduled shipping day.
•  Payment Disputes: If you encounter any issues or discrepancies with your payment, please contact our customer support team promptly. We will investigate the matter and work to resolve it as quickly as possible.
•  Compliance with Laws: All transactions are conducted in accordance with applicable laws and regulations. We reserve the right to decline or cancel transactions that do not comply with legal requirements.
• Shipping: Shipping is provided at no charge within Queens. For all other locations within New York City, a shipping fee of $50 will apply. Customers may opt to collect their purchases directly from the Company's warehouse, thereby incurring no shipping cost. For the scheduling of the delivery hour, our team will personally contact you to determine the most suitable time that aligns with your convenience.

By making a purchase from OPA PLATES LLC, you agree to abide by this Payment Policy and confirm that you have read and understood its terms. Your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding payment.

For further inquiries or assistance, please contact us at plates@opa-nyc.com.

Returns will only be accepted by the Company if at least 30% of the item is damaged. Customers must provide photographic evidence to substantiate the claim for a return.

At OPA PLATES LLC, we believe in putting our customers first. Our commitment to exceptional service guides every aspect of our business, and we strive to ensure every interaction with our company exceeds your expectations. Below are the key principles that shape our Customer Service Policy:

•  Accessibility: Our customer support team is available to assist you through various channels, including phone, email, and live chat. Our contact details are readily available on our website, and we are committed to responding to inquiries within 48 hours.
•  Transparency: We believe in honest and clear communication. We will provide all necessary information regarding our products, services, policies, and fees, and we will ensure that any questions or concerns are addressed fully.
•  Feedback and Improvement: Your feedback is valuable to us. If our service does not meet your expectations, please let us know. We will listen to your concerns, investigate the issue, and take appropriate action. We continually assess and improve our services based on customer feedback.
•  Privacy and Security: In line with our Privacy Policy, we ensure that all customer interactions are handled with the utmost confidentiality. Your personal and financial information will be treated with care and used only for legitimate business purposes.
•  Complaint Resolution: We have a formal process for handling customer complaints. If you have a complaint, you can contact us through the channels provided, and we will acknowledge receipt of your complaint within 48 hours. We will investigate the matter and provide a resolution as quickly as possible.

By engaging with OPA PLATES LLC, you agree to the practices and procedures outlined in this Customer Service Policy. Your satisfaction is our priority, and we welcome the opportunity to serve you.

For further inquiries or assistance, please contact us at plates@opa-nyc.com.

OPA PLATES LLC recognizes the vital importance of environmental sustainability and is fully committed to minimizing our ecological footprint. We believe that business success and environmental stewardship go hand in hand, and we are dedicated to conducting our operations in an eco-friendly and responsible manner. The following principles guide our approach to environmental sustainability:

•  Energy Efficiency: We actively seek ways to reduce energy consumption across our operations, utilizing energy-efficient technologies and optimizing processes to achieve this goal.
•  Waste Reduction: Our commitment to the environment includes a focus on waste minimization. We adhere to the principles of reduce, reuse, and recycle, and ensure responsible disposal of waste that cannot be avoided.
•  Water Conservation: Water is a precious resource, and we have implemented water-saving measures to reduce consumption and prevent contamination. Our water conservation practices include the use of water-efficient technologies and regular monitoring of usage.
•  Sustainable Sourcing: We prioritize sourcing from suppliers who demonstrate a commitment to environmental sustainability. Our procurement processes are guided by recognized environmental standards, and we carefully select materials, products, and services that align with our values.
•  Compliance with Regulations: Our company adheres to all relevant environmental laws and regulations. We strive not only to meet legal requirements but to exceed them wherever possible, ensuring full compliance with our environmental obligations.
•  Continuous Improvement: Environmental stewardship is a continuous journey for us. We regularly review and update our policies, seeking opportunities for further improvement and alignment with best practices in the field of sustainability.
•  Transparency and Reporting: We are committed to being transparent about our environmental performance. Our progress, achievements, and goals are reported clearly and openly, reflecting our genuine dedication to sustainability.

OPA PLATES LLC is proud to be an eco-friendly organization, and we invite our customers, suppliers to join us in our ongoing efforts to protect and preserve the environment.

For more information about our environmental policies or to discuss opportunities for collaboration, please contact us at plates@opa-nyc.com.